Julian Burnett, CIO at House of Fraser

Julian Burnett


CIO
House of Fraser

Check out the incredible speaker line-up to see who will be joining Julian.

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Day 1 – The rise of the digital store

Friday, May 5th, 2017


09:00 All Star Panel: Successfully building an innovative customer-centric retail space - What are the critical success factors for designing an in-store experience based on different shopper missions?

  • How to meet and exceed the demands of the ‘any time, anywhere’ modern customer: Which store designs enable convenience for those consumers looking for immediacy?

  • Which store designs place customer focused ethos at the heart of the store?

  • What resources are required to create a connected experience across all channels to truly engage your customers?

  • What can stores do to keep up with the high expectations of generation Y?

  • What are the steps you should take to reinvent your store to recover from the suffering of a reputation that is anything else but customer-centric?