Future Stores Europe 2016 (past event)
24 - 25 May, 2016
Contact Us: 44 (0) 20 7368 9894
Speakers
2016 Speakers
Dr. Nadia Shouraboura is the CEO of Hointer. Hointer is reinventing the shopping experience, making it easy and fun. At Hointer men and women have a new way of discovering, trying-on and buying great clothing.
Nadia was born in Soviet Russia and pursued her education in mathematics and science in the city of Moscow. In 1987 she began her career, after emigrating from Russia to Israel, as a software developer working on Computer Aided Design systems for industrial robotics. Her work attracted the attention of professors at Princeton University in the US, where she was offered a full scholarship for study and research. During her PhD work, Nadia performed research at AT&T Bell Labs and co-founded Starlight Multimedia, a developer of multi-media applications. Her work at Princeton resulted in several important papers, referenced by over 200 publications. She received a PhD in Mathematics from Princeton. In 1994 Nadia joined a technology startup, Diamond Technology Partners, working with a variety of major retail companies. Later she joined a JP Morgan Venture startup, Mobilocity, as its Managing Director in charge of the wireless division. Following her leadership role at Mobilocity, Nadia became a pioneer in the emerging world of energy trading, joining Exelon as the manager responsible for the energy trading algorithms and software.
Nadia joined Amazon.com in March of 2004. As Technology Vice President of Amazon’s Worldwide Operations she owned technology powering Amazon’s global supply chain and fulfillment. Nadia also served on Jeff Bezos' senior leadership team responsible for overall direction and operations of Amazon. Nadia lives in Seattle with her husband and sixteen year-old daughter.
Kelly is responsible for the Retail Customer Experience at Virgin Media. Over 11 years Kelly and her team have completely transformed the way that the company handles customer interactions. Kelly believes that building a great retail experience comes from delivering a first class service at each and every touch point. Kelly was responsible for developing a ‘Retail Sales Application’ used by all 500 staff across Virgin’s network of 80 stores; accessed via an iPad. The application takes the customer on a journey, facilitating a conversation, understanding their needs, recommending the most appropriate solutions then linking to Virgin’s online systems to directly process the sale. It powers a lead management and analytical database, providing Virgin with a clear insight into each stage of Customer Interaction.
Jennifer consults to organisations on customer engagement covering omnichannel strategy, retail store experience and digital transformation. In her most recent role at Vodafone, she developed the company's global omnichannel strategy across all channels - retail, digital and contact centres - to attract customers, boost conversion and better serve customers. As part of this programme, Jennifer also led work on Vodafone's future store experience covering store formats and digital in retail.
Julian joined as Head of IT Strategy & Architecture in June 2012, a new role in John Lewis focused on the development of a strategic IT planning and architecture capability to support delivery of IT for “A Retail Revolution”, John Lewis’ business growth strategy. On his move, Julian said “It is a privilege to work for John Lewis, one of the UK’s pre-eminent omni-channel retail businesses, whose success and partnership culture go hand in hand. I’m excited by the opportunities that information technology creates in retail and really look forward to helping deliver the IT that Partners and customers need”. Julian also has accountability for Business Process Architecture and Information Security. Julian joined from Sainsbury’s where he was Chief Technology Officer and Head of Technology Planning. Before joining Sainsbury’s Julian had a successful career in business and IT consultancy, leading business technology practices for both CSC and Cap Gemini providing professional advice and support in the development and delivery of business transformation, IT strategy and enterprise architecture to clients across a range of market sectors.
Neil is a senior retail leader whose career accelerated from first class honours marketing graduate to category trading director in less than seven years, followed by a series of senior appointments.
Neil is personally driven by a passion to exceed customer and colleague expectations and beat targets. He has a track record of leading successful teams with a naturally open and inclusive management style focussing upon four key facets that support individuals to be the best that they can be.
Recently, Neil’s career has diverted from trading into new store format development which has helped broaden his creative retail expertise whilst keeping customers and colleagues at the heart of his data driven and objective decision making.
In 2013, Neil led the design process and opening of three new format trials and has since led the roll out of this award winning design to over 100 Halfords shops.
In 2014, Neil led the design process and opening of Halfords’ first ‘Cycle Republic’ shop in Central London, this format has since been rolled out to several UK cities and the 11th shop opens in April 2016.
Right now, Neil is leading a ‘Halfords Store of the Future’ project, building upon the strengths of the latest format whilst seeking to ‘future proof’ the design by bringing together digital and physical elements to create a brilliant customer experience that will still be relevant and contemporary in the year 2021.
Sienne has worked as a strategic business developer, product owner and innovator within mobile, social media and omni-channel retail for over 10 years. She joined John Lewis in September 2014 in the new role of Director, Online Product …..
Sienne previously headed up mobile and R&D at M&S and Morrisons and worked with great brands such as Samsung Sony Playstation, Coca Cola and eTV (South Africa) to deliver business growth strategies and innovative new products and services. She delivered a number of UK high street retail firsts: the first transactional mobile website, the first smart TV application for fashion, the first social and mobile gamified Facebook app for donating clothes, the first mobile taste test to help customers find and buy the right wine.
She is passionate about mobile and driving forward adoption and industry standards and sat on various industry boards including the IAB mobile council, the DMA mobile council and was a founder of Mobile Commerce Joint Industry Committee. In December 2012 she was selected as one of Mobile Marketer’s Women to Watch 2013, the only UK/European woman on this list.
Myf joined Westfield Australia in 2008. Prior to joining Westfield, she worked for Nestle in Australia and New Zealand as well as Rothmans UK in England and Moscow in a wide variety of marketing roles. Myf has held the positions of General Manager of Marketing for Westfield UK in May 2010, Director of Marketing UK/Europe in 2013 and was appointed the role of Chief Marketing Officer, UK/ Europe in 2016.
Senior Strategic and Operational experience in Purchasing with a track record of significantly reducing overheads through purchasing of a wide range of (Goods Not For Resale-GNFR/Indirect Procurement) capital equipment, supplies and outsourced services plus extensive project management experience. Strategic and operational expertise gained with UK and international blue chip retail and manufacturing companies - a global 'big box' retailer, a UK department store grocery chain, the UK's fastest growing (online) grocer, an international apparel, footwear, sporting goods and fashion brand owner with retail interests and a leading international Omni-channel fashion retailer.
In my current role as Head of Purchasing at River Island I established an agile central ‘GNFR’ Procurement function in 2006 which works with passion across the business to deliver a cost savings to salary ratio in the first quartile to enhance the bottom line, introducing innovative and reliable suppliers to support the international Omni-channel growth of the business that deliver value. Cost savings aside, I am equally proud of the facts that none of the suppliers my team has introduced to our business has ceased trading and we have never ended a major contract early. I often call on my retail management career roots to ensure that prospective suppliers fully understand the demands and requirements of a fast paced retail environment.
Hauk Landsverk is Head of Digital Business Development at Elkjøp Nordic (Dixons Carphone in the Nordics).
In his current role, Hauk has successfully led the digital transformation of his company, changing the mindset, business processes and development methodology of a traditional retailer on its way to become a fully omnichannel operation.
Hauk specializes within customer centric digital transformation, reshaping traditional businesses to meet new customer expectations across all channels. Hauk is described as a strategic visionary, with a broad experience within the digital landscape both as an entrepreneur, in consulting and now in retail management.
Ian is responsible for sales of Volkswagen passenger cars in the UK totalling approximately 225,000 new cars sold to private and fleet customers, as well as the network sales of approximately 130 000 used cars. He is responsible both for the customer experience delivered by the nearly 200 Volkswagen Retailers, and also for ensuring the profitability of the franchised network.
Volkswagen UK have implemented a significant change to their customer journey over the last two years by applying Blended Retailing. The merging of the digital and physical touch points means they have created a much more joined up process which has strengthened the relationship between the customer, the retailer and the brand.
Ian will be sharing these insights at Future Stores 2016 in his session 'How to create a compelling case that secures the buy-in you need on every level'
David Lloyd leads Google's business with Home and Fashion retailers in the UK. In this role he covers all Google advertising products, from Search to YouTube, with a particular focus on omnichannel innovation. Prior to joining Google in 2007, he spent 4 years as a consultant, focused largely on media strategy and pitch management for large tech companies.
Rod Brown's passion is revolutionising service in notoriously broken and confusing markets by building scalable operations that put the consumer, be it B2C or B2B, front of mind. His considerable experience includes being the MD of the start-up- The PC Guys – the UK’s fastest growing home technology solution provider – before selling to Tesco where he became Retailing Services Director. During his tenure at Tesco, he was heavily focused on the future online grocery strategy and implementation in 2012. Rod has gone on to co-found, run and launch the disruptive consumer service brand Opun, with its sole mission of making achievable the previously overwhelming.
At Opun, Rod is developing a mobile first brand to help customers book, engage and complete home services easily. To make this a reality, he is integrating complex operating platforms, channels (store, mobile, phone, email, text etc), social platforms (FB, Google+, Twitter, IG, Whatsapp) and dedicated in-house service teams to make Opun a one stop shop for home services and to make life easy for customers. "
Norm is currently responsible for leading Mindshare’s global digital specialists as well as managing the company’s strategy business division, a combined team of over 2,000 staff in 115 cities around the world delivering work for global clients such as Unilever, Nestle, Jaguar Land Rover, Chanel, and American Express. Norm is a member of Mindshare’s Executive Committee, GroupM’s Digital Board, and the GroupM Connect Advisory Board.
Norm regularly writes and posts opinions and predictions on digital marketing and trends. He recently won two prestigious WPP Atticus awards for his written work, the first-ever double award winner in a single year. Norm’s first book, Adaptive Marketing, was published by Palgrave Macmillan in September of 2015 and is available for purchase on Amazon and other fine book stores. You can follow Norm on Twitter @ntjohnston to read his latest views and news.
Jack Welch one said “there are only two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action faster than the competition.” In his session, Norm will share examples from his recently published book Adaptive Marketing, which illustrate how marketers are taking Jack’s advice and leveraging real-time data, regardless of its size, to rapidly adapt their marketing activity to make it more relevant than ever to customers. As Norm will demonstrate, the increasingly synchronous data flow derived from digital channels can be used to adapt everything from pricing to product to promotions.
Craig is an expert in the strategy and delivery of in-store digital propositions, making his name at Marks & Spencer as the driving force behind the delivery of in store digital pilots. This included the re-inventing of the in store ordering proposition which included the most significant rollout of iPads for staff assisted selling now accounting for 20% of all M&S.com revenue. Craig also led there-imagining of the self-service kiosk into an in store touch screen loved by colleagues and customers alike.
Craig also performed a major delivery role on the £180m e-commerce re-platforming programme at M&S and
assisted M&S in setting up their API programme. Craig possesses a unique blend of strategy, architecture and delivery experience and is known as one of the main subject matter experts of in-store digital in the UK. Craig also runs the website retail-innovation.com and is a regular on the speaking circuit.
Richard has led the Portas strategy department for over five years, developing a unique approach to planning with a diverse group of strategists. Richard is an expert on brand strategy and communications planning and has worked for brands as diverse as Mercedes-Benz, First Great Western, Westfield and Royal Opera House.
Nick is Head of Open Innovation at Tesco Labs, with a role to bring together great ideas, products and services from external organisations - concentrating on startups and SMEs but not forgetting the large companies and corporates! He takes this pool of wisdom and finds product owners and managers throughout Tesco that would benefit from this endeavour. Tesco Labs is the name of the newly formed group at Tesco bringing together innovation teams from across head office into a unified and focused organisation pushing innovation in every form: Research, Development, Open Innovation, Design and Culture. Nick is a "founding father" of Tesco.com (1995), building web and downloadable applications in the early days, thorough to inspiring through innovation and trying new ideas today..
Simon is a forward thinking digital innovator. He started a mobile agency in 2006 before the iPhone was launched and in 2014 co-founded connected space start-up Omnifi. The agency operates exclusively within physical environments - working with forward thinking clients and clever technology to bring digital and real worlds closer together.
In the past 18 months Simon and the team have won multiple awards and doubled in size as they continue to successfully deliver connected space innovations for major retail and leisure brands. Simon is the company’s lead strategist and is a regular speaker and writer on the future of integrated bricks-and-mortar commerce.
Chris Field is Managing Director of Fieldworks Marketing, a strategic integrated marketing consultancy that specialises in all aspects of retail. Integration is the cornerstone of the Fieldworks mantra, underpinning every aspect of its approach; from PR and social media to direct marketing campaigns and lead generation. A former journalist for the Financial Times, TIME magazine and Retail Week, Chris regularly speaks at international conferences on how to market technology to retailers and brand owners.
Will has several years’ experience monitoring emerging trends for companies all around the world. He specialises in considering how technological innovations change real lives, and how brands should be responding today and in the future. Will works for GDR, providing insight, intelligence and inspiration to global consumer brands.
Joan Insel is the Retail Brand Strategist for global planning and design firm CallisonRTKL. Her background in both architecture and graphic design allows her to bring a unique perspective to each project. As a brand strategist, she fuses retail knowledge—business, market, trend and information analysis—with imagination to build a strong foundation for designs that will ignite the minds of the creative teams charged with bringing the client’s projects to life.
Ms. Insel is a sought-after speaker who has presented at national events including Globalshop, the Retail Design Collective and Bauer World. She is frequently quoted in publications such as VMSD, Retail Environments, Grocery Headquarters, Puget Sound Business Journal and Seattle Daily Journal of Commerce about retail trends. In 2014 Ms. Insel was recognized as an Influencer of the Year by design:retail magazine.
Chuck Cantrell has been creating innovative solutions and strategies that increase engagement since he started his career over 20 years ago. Working with retailers and consumer product companies like: Nordstrom, Harley Davidson, Kohl’s Department Stores, Starbucks, Orchard Hardware Supply (OSH), Elivate Fitness, Arnette (an Oakley company) and SanDisk. Chuck managed development, product strategies and roadmaps that lead to extremely successful eCommerce, CRM and Social Media solutions.
Chuck is currently the Director of Strategic Commerce Consulting at PFSweb, where he is helping retailers and consumer product companies develop strategies that help them drive solutions to their consumers and improve company effectiveness. Knowing what to do and how to do is difficult in a world full of competing technologies and an extremely competitive landscape. Chuck’s Commerce Strategy team works with its clients to help them understand what's possible and how to get there.
Vice President, Mobile Engagement and Protection Strategy, Enterprise Solut
Syniverse
Fatema Hamdani joined Syniverse in 2009 and has more than 15 years of experience in sales, marketing, strategy and mobile solutions management. As Vice President, Mobile Engagement and Protection Strategy, in Syniverse's Enterprise Solutions organization, she enables brands to better engage mobile users through the delivery of highly specialized solutions using tools like two-way text messaging, push notification, and Passbook and Google wallet integration. Ms. Hamdani is also currently serving as Interim Vice President, Strategy and Sales, Europe, Mobile Engagement and Protection, and is responsible for leading Syniverse’s solutions for brands in Europe. Previously, she was Executive Director, Enterprise and Intelligence Mobile Solutions, and managed Syniverse’s solutions for Fortune 500 global brands, such as American Express, Macy’s and Starwood, to enhance customer engagement. Prior to joining Syniverse, Ms. Hamdani was a partner at Ishi Systems, a technology consultancy firm that she helped build, and served as Regional Sales Director at Optaros, a digital solutions company. She holds a bachelor’s degree and an MBA in marketing and information services from Columbia University, and she was named one of Mobile Marketer's “Mobile Women to Watch in 2014.”
Antonia is an international retail executive with an expertise honed in the areas of in innovation, global business process development, and implementation. She achieves business success within the challenging environment of competitive, global, multi-channel retail.
Since 2015, Antonia has been championing for change at Swarovski - market leader in the design, manufacturing, and sales of high quality crystal products – in the role of Head of Retail Innovation & Test. Her responsibilities include driving innovations in the area of retail systems, technology, and processes with the goal of providing a seamless service experience to consumers. Her work generates benefits for both consumers and store staff
Antonia takes Swarovski’s rich history and culture of creativity as the jumping off point to drive the global company towards new retail frontiers. Antonia leads and manages tests for future business processes, tools, products, and technologies – always keeping the consumers and their needs in the forefront of all decisions.
Antonia believes that innovation and creativity must have a strong root in facts and research. This is why she leads her team to establish transparent communication channels and key performance indicators (KPI) in order to foster fact-based decision making.
Prior to her current position at Swarovski, Antonia was heading the Retail Process Management team for the EMEA region. She led and supported both global and regional projects that spanned across functions. She successfully drove and managed the rollout of a global retail solution in countries such as Hong Kong, Singapore, Mexico, Benelux, and Japan – marking one of the biggest projects of its kind in Swarovski’s long history.
Antonia brings over 10 years of experience and a whole lot of enthusiasm into the world of retail.
Mark McMurtrie is an Independent Consultant who focuses on Consumer Payments, FinTech and Retail Technologies. He advises retailers, financial services companies, payment providers, technology companies and investors. During his 25-year career he has travelled to 60+ countries, promoting the latest banking and payment technologies. He has worked with many of the world’s leading companies including the largest retailers, eCommerce merchants, retail banks, merchant acquirers, card issuers, payment brands and payment service providers. His advisory services concentrate on strategy development, market assessments, commercial due diligence, technology reviews, and supplier selection.
His experience is broad and covers mobile, as well as face-to face and ecommerce transactions. He has launched many successful products and a payment service provider. In addition to FinTech and payments he works on customer marketing programmes including loyalty schemes, digital coupons and eVouchers. Mark is a regular industry commentator and conference speaker. He often chairs conferences and acts as a judge for several industry award programmes.
Andrew has been involved in digital commerce for over 12 years and has a unique insight into the development of digital retail, changing consumer trends and the challenges that incorporating a digital offering into a more traditional retail or commercial proposition presents.
Projects have included developing cross border B2B and B2C channels; helping brands get a better understanding of their customers and advising boards on investing and developing digital operations & propositions.
Professor David Benyon is head of the Centre for interaction Design at Edinburgh Napier University. He obtained an MSc in Computing and Psychology and completed his PhD in 1993 on the subject of Intelligent User Interfaces. Prof. Benyon has written or edited twelve books on Human-Computer Interaction and published over a hundred and fifty academic papers on interaction design and user experience. He is co-author of the book Designing with Blends (MIT press, 2005) that provides the foundation for the conceptual blending approach to creativity and single author of Spaces of Interaction, Places for Experience (Morgan and Claypool, 2014) where he develops the ideas of blended spaces. Over the last 7 years he has obtained funding of over £1,500,000 to support his research including six major EC grants. Prof. Benyon is a member of several professional societies and is on the editorial board for the journals Knowledge-Based Systems, and mUX: The journal of mobile user experience. He is author of a major textbook in interaction design entitled Designing Interactive Systems (Pearson, 2005, second edition 2010, 3rd edition 2013).
Customer Experience and Retail Transformation specialist with over 15 years experience across top luxury brands and agile marketing and communication agencies.
One of the leaders of the Burberry transformation, Francesca helped spearhead the creation of innovative multi-channel experiences that turned Burberry into one of the world’s most admired luxury brands.
Specific accomplishments include the development and deployment of Customer One-to-One, a pioneer digital clienteling platform, and the launch of the Burberry Beauty Box store, a new retail concept bringing together Burberry’s fashion and beauty offering for the first time.
Founder and Director of Danzi Consulting, Francesca helps organisations connect the dots between customer insight, retail and marketing across channels, to create customer-centric, seamless experiences that turn customers into brand fans.
CEO of Real Life Analytics which uses AI to solve a very real and huge problem. Retailers & Brands spend £12 Billion each year advertising on digital signage but have no tools to maximize and measure their return on investment. Until now, Real Life Analytics is making digital signage advertising more powerful than online advertising, by providing analytics, tracking and optimization using real time computer vision and artificial intelligence.
HOLM recently won their first client, on the back of store tests carried out last year. Growing sales by 150% and doubling average transaction spend is what nailed it. Even more impressive when you realise there was no IT connectivity or integration and achieved by just one operative with a tablet app, working only half the day.
Steve is a data, process and customer service junkie. His successes have come from an ability to join relevant dots and act upon them. As a visionary who looks at things through the eyes of consumers. Steve has worked within FMCG for United Biscuits, Britvic and EMAP with over 10 years of Field Marketing, he has always been working with numbers, using them to create effective ‘human + tech’ solutions for some of the biggest global brands and major UK retailers. Since meeting Cristina, Steve realised there was a way to replicate her Personal Styling services for the masses, to the advantage of shoppers and retailers alike. 10,000 hrs of 1:1 consumer research and nearly 100,000 app users later, welcome HOLM!
HOLM could have a dramatic impact upon the fashion industry, brands and their retail estate. Similar to what Dunnhumby did for Tesco… only far more disruptive.
Martin Speed manages the RFID project at River Island. His wealth of commercial experience was built up at New Look, Phones4U, DSG, the British Retail Consortium, and consultancy. A graduate of UCL, he has an MSc from the Cranfield school of management, and a PhD from Surrey University.
Georgia has spent 25 years championing the customer experience with the last 15 years specifically working with retailers.
Her primary aim has been helping her retail customers ride the digital revolution and simplify the front end customer engagement whether online or in-store; initially with leading payment solutions and more recently with order orchestration and inventory management technology.
As a savvy shopper herself Georgia is totally focused on connecting stores and online offerings to create a seamless shopping experience for herself and the rest of Britain. Her current role is International Marketing Director for Manhattan Associates.
