Kirsten Taylor


Head of Omni Channel Strategy & Proposition
B&Q

Check out the incredible speaker line-up to see who will be joining Kirsten.

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Day 1 – The rise of the digital store

Friday, May 5th, 2017


12:00 Panel: What role could data play in-store: How you can best leverage it to better meet the needs of customers walking through your store?


  • What in-store technology is there to empower the store associate to make use of data for meaningful customer engagements in-store?
  • How can you use data to drive in-store upselling and cross selling opportunities?
  • How can you bring the rich digital data environment in-store to personalise shoppers journeys and experiences?
  • Embracing analytics to enhance and inspire shop-floor design: How can you use data analytics to get the best from your store layout?