Rod Brown

Co-founder
MCADO and Opun

Rod Brown's passion is revolutionising service in notoriously broken and confusing markets by building scalable operations that put the consumer, be it B2C or B2B, front of mind. His considerable experience includes being the MD of the start-up- The PC Guys – the UK’s fastest growing home technology solution provider – before selling to Tesco where he became Retailing Services Director. During his tenure at Tesco, he was heavily focused on the future online grocery strategy and implementation in 2012. Rod has gone on to co-found, run and launch the disruptive consumer service brand Opun, with its sole mission of making achievable the previously overwhelming.

At Opun, Rod is developing a mobile first brand to help customers book, engage and complete home services easily. To make this a reality, he is integrating complex operating platforms, channels (store, mobile, phone, email, text etc), social platforms (FB, Google+, Twitter, IG, Whatsapp) and dedicated in-house service teams to make Opun a one stop shop for home services and to make life easy for customers. "

Check out the incredible speaker line-up to see who will be joining Rod.

Download The Latest Agenda

Day 1 – The rise of the digital store

Friday, May 5th, 2017

12:00 Interview: What are the best ways to bring mobile devices into the store environment to give your shoppers the control they want and unlock the full potential of your retail associates?

How can you effectively bring mobile devices in-store to take a slice of the growing M-commerce pie with consumer spending on mobile expected to reach £53.6bn in 2024?
Empowering your customers: how can you give your customer the control they want in-store through the use of mobile devices?
Overcoming employee obstacles: how can you get your team on-board with using mobile devices to drive sales and enhance service?
How can you use mobile devices to encourage staff to part knowledge with customers?
Which stores have seen the investment in mobile devices deliver a ROI?