Francesca Danzi

Owner, Danzi Consulting
Former Burberry Global Retail Experience Director Beauty

Customer Experience and Retail Transformation specialist with over 15 years experience across top luxury brands and agile marketing and communication agencies.

One of the leaders of the Burberry transformation, Francesca helped spearhead the creation of innovative multi-channel experiences that turned Burberry into one of the world’s most admired luxury brands.

Specific accomplishments include the development and deployment of Customer One-to-One, a pioneer digital clienteling platform, and the launch of the Burberry Beauty Box store, a new retail concept bringing together Burberry’s fashion and beauty offering for the first time.

Founder and Director of Danzi Consulting, Francesca helps organisations connect the dots between customer insight, retail and marketing across channels, to create customer-centric, seamless experiences that turn customers into brand fans.

Check out the incredible speaker line-up to see who will be joining Francesca.

Download The Latest Agenda

Day 2 – Future in-store innovations

Monday, June 5th, 2017

14:30 What can you learn from the masters of experiential retail about designing stores that create sense of drama and keep customers coming back for more?

How to create a retail experience that makes your brand stand out and create fans
How to roll out your in-store experiences on a global scale and ensure the execution is consistent and brand enhancing
How to make sure your retail experience is connected to everything else your brand does
How to nurture customer relationships post-sale to keep customers coming back
How can you conceive a store that speaks to Millennials while not alienating other generations of customers