Jennifer Fruehauf

Director
Digital Headspace

Jennifer consults to organisations on customer engagement covering omnichannel strategy, retail store experience and digital transformation. In her most recent role at Vodafone, she developed the company's global omnichannel strategy across all channels - retail, digital and contact centres - to attract customers, boost conversion and better serve customers. As part of this programme, Jennifer also led work on Vodafone's future store experience covering store formats and digital in retail.

Check out the incredible speaker line-up to see who will be joining Jennifer.

Download The Latest Agenda

Day 2 – Future in-store innovations

Monday, June 5th, 2017

11:30 Panel: Deciding on the right payment options for your store- What are the pros and cons of the new wave of payment types?

What are advantages and disadvantages of implementing:

o Scan and shop

o Self service kiosks

o Central till points

o Contactless payments

o Mobile payments

When does it make sense to use each type of payment option?
Are we in danger of confusing customers with too much choice?
Which payment type achieves the right balance between making payment options secure and user friendly?

15:15 Crystal Ball Panel: Looking to the future- What are the types of trends we should expect to see in the store of 2025?

Where are customer expectations heading for future store designs?
Which digital technologies will be the new game changers to take your store into the future?
How will new entrants to the brick and mortar retail landscape shake up market dynamics-will this increased competition lead to new partnership opportunities?
How much of a threat are the online entrants that are opening stores?
Who will lead the way for retailers in adopting a customer centric in-store experience?