Simon Fearch

Head of Digital Services
Co-Op Group

Simon runs the Digital Services department which serves as an in-house Knowledge Centre to qualify and lead the core Digital Initiatives and Customer Faced Applications in Coop. At the moment Simon and his team are building a new loyalty app and are looking into new Solutions and Customer needs for self checkouts and new ways of shopping. Simon previously launched Coop’s mobile self-scanning and payment solution and will be speaking on customer pain points, the need for new services and self-scanning and loyalty due to his long standing work and expertise in these areas.

Check out the incredible speaker line-up to see who will be joining Simon.

Download The Latest Agenda

Day 1 – The rise of the digital store

Friday, May 5th, 2017

12:00 Interview: What are the best ways to bring mobile devices into the store environment to give your shoppers the control they want and unlock the full potential of your retail associates?

How can you effectively bring mobile devices in-store to take a slice of the growing M-commerce pie with consumer spending on mobile expected to reach £53.6bn in 2024?
Empowering your customers: how can you give your customer the control they want in-store through the use of mobile devices?
Overcoming employee obstacles: how can you get your team on-board with using mobile devices to drive sales and enhance service?
How can you use mobile devices to encourage staff to part knowledge with customers?
Which stores have seen the investment in mobile devices deliver a ROI?

Day 2 – Future in-store innovations

Monday, June 5th, 2017

11:30 Panel: Deciding on the right payment options for your store- What are the pros and cons of the new wave of payment types?

What are advantages and disadvantages of implementing:

o Scan and shop

o Self service kiosks

o Central till points

o Contactless payments

o Mobile payments

When does it make sense to use each type of payment option?
Are we in danger of confusing customers with too much choice?
Which payment type achieves the right balance between making payment options secure and user friendly?